LEGAL

Refund Policy

Refund requests are reviewed case-by-case based on the nature of the service or transaction and delivery status.

Email support@eroo.com.au with your transaction date, amount, and any supporting details.

We review service records and payment details, then confirm outcome and next steps promptly.

If approved, refund settlement times depend on your payment method and financial institution.

Need help with a transaction?

Our support team can validate transaction details and guide the fastest path to resolution.